Orders are prepared within 1–2 business days (Monday–Friday). Delivery takes a further 4–6 business days after dispatch. Orders placed before 3:00 PM (EST) on a business day start processing that day.

Shipping is free on every order, tracking included. The rate is shown again at checkout before you pay.

We currently deliver to addresses in the United States only.

As soon as your parcel is dispatched you receive a shipping confirmation by email with a tracking number. You can follow it on our order tracking page. If you have a question about your delivery, email info@cozali.com.

No. All applicable sales taxes are calculated and shown at checkout, so there are no surprise charges when your parcel arrives.

Yes. You can return items within 30 days of the delivery date. They must be unworn, unwashed and in original condition, with all original tags attached, in the original or equivalent packaging. Swimwear and underwear can only be returned if faulty, not as described, or with the protective seal intact.

Email info@cozali.com with your order number, the item(s) you want to return and the reason. We reply within 2 business days with return instructions. Please do not send items back without contacting us first.

For change-of-mind returns, return shipping is paid by the customer. If an item is faulty, damaged or incorrect, we cover the return shipping and refund the full order value including the original shipping cost.

Refunds are issued within 7 days of us receiving and inspecting your return, to your original payment method. Your bank or card issuer may need a few extra days to show the credit.

Yes, within the same 30-day window. Email info@cozali.com with your order number and the item you would like instead. The item must be unused, unworn and have all original tags.

Email info@cozali.com straight away with clear photos of the issue. You are entitled to a repair, replacement or refund at no cost to you, and we cover all return shipping for verified faulty, damaged or incorrect items.

Contact info@cozali.com as soon as possible. Once an order has been dispatched it can no longer be cancelled, but you can return it within 30 days of delivery.

Clothing uses US letter sizes (for example S, M, L, XL). Shoes use US women's sizes. Every product page has a size guide, and our size chart shows foot length in centimetres for each shoe size.

Compare the measurements in the size guide with a garment you already own, or measure your foot length for shoes, since fit can vary by style. If you are still unsure, email info@cozali.com with the product name and we will help.

We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay. Apple Pay and Google Pay appear at checkout on supported devices and browsers. All prices are in US dollars (USD). See Payment Options.

Yes. Payments are processed through Shopify Payments, which complies with the Payment Card Industry Data Security Standard (PCI-DSS). Your card details are never stored on our servers.

Email info@cozali.com or call +31 6 43 55 11 16. Support hours: Monday–Friday, 9:00 AM – 5:00 PM (EST). We reply to every message within one business day.

Cozali is a brand of Zorg-Vrij, a company registered in the Netherlands (Chamber of Commerce/KvK 97550671), Tenkatestraat 35, 6531 EE Nijmegen.